Terms of Use & Service Terms

These terms govern your use of the Strategic Sales Support website (strategicsalessupport.com) and any resources, templates or downloads provided through it. By using the website you accept these terms. Strategic Sales Support is a trading name of the registered Australian business with ABN 58 284 598 677 ("we", "us", "our").

1. Website use

The website is provided for general information about our consulting services. You agree to use it lawfully and not to interfere with its operation, security or other users.

2. Content and intellectual property

All content on this website, including text, logos, graphics and tools, is the property of Strategic Sales Support unless otherwise indicated. You may use any free templates and resources we provide for your internal business purposes. You may not resell, sub-license or republish them as your own.

3. No advice

Information published on this website is general in nature and does not constitute legal, financial, taxation or professional advice. Engagement of our consulting services is governed by a separate written services agreement, not by these website terms.

4. Third-party links

The website may link to third-party platforms (including LinkedIn, Microsoft Bookings and others). We do not control or endorse the content of those platforms and are not responsible for their availability or terms.

5. Limitation of liability

To the maximum extent permitted by law, we exclude liability for any loss or damage (direct, indirect, incidental or consequential) arising out of your use of, or inability to use, the website or the resources made available on it. Nothing in these terms limits any rights you have under the Australian Consumer Law that cannot be excluded.

6. Privacy

Our handling of personal information is described in our Privacy Policy.

7. AI Tender Support (Industry Bid Packs) service terms

Where you place an order for an Industry Bid Pack (via the order form on this website or by email), the following additional terms apply. These sit alongside Australian Consumer Law and any specific engagement letter we sign with you.

7.1 Nature of the service

A bid pack is a structured tender-response deliverable. It is drafted using AI (Anthropic Claude) and quality-assured by a senior bid manager. The pack is designed to complete approximately 80% of the work required to lodge a tender response. Final commercial calls, recent project specifics and a confidence-read before lodgement remain your responsibility.

7.2 Fees and payment

Prices are shown in US dollars on the AI Tender Support page and are exclusive of any local taxes. Payment is by Stripe (credit card) via the payment link sent after you place an order. Orders are confirmed once payment clears and required tender documents have been placed in the shared Microsoft SharePoint folder for that order.

7.3 Delivery timing

Delivery is within 24 hours of the 24-hour clock starting. The clock starts once both payment has cleared and the required tender documents (RFP, addenda, attachments, templates) have been placed in the shared SharePoint folder. Very large or multi-lot tenders may be scoped separately with an agreed delivery window (typically 48 hours). Delays caused by incomplete documents you supply pause the clock until the material is complete.

7.4 Intellectual property

On payment, you own the drafted content of the delivered bid pack for use in your own tender submission and internal business purposes. Underlying prompts, workflows, quality templates, method documents, folder structures and the operational tooling we use to produce the pack remain our intellectual property. You may not resell, sub-license or repackage the drafted content for on-sale to third parties.

7.5 Confidentiality

We treat every tender as confidential. Your content is never used to train AI models. See our Privacy Policy for detail on how tender content is handled by Anthropic and stored in Microsoft SharePoint. A mutual non-disclosure agreement is available on request before you send anything.

7.6 No refunds

We do not offer refunds on bid packs. A bid pack is delivered work, a structured folder of drafted, compliance-mapped, risk-reviewed and evidence-checked content that would cost thousands of dollars if produced by a senior bid consultant on day rates. That content is usable for the specific tender you ordered it for and transfers to similar future tenders in the same industry, so the value delivered goes beyond a single submission.

Bid packs are produced with AI. We use the strongest available frontier models (Anthropic Claude), tuned prompts and refined workflow gates to consistently produce senior-writer-grade output. The "approximately 80% complete" figure we describe elsewhere is a target and the pattern we observe in delivered packs, we do not guarantee any specific percentage of completeness, quality score or outcome on any individual output.

Every pack is reviewed by a senior bid manager before it ships. If, exceptionally, a delivered pack is materially off, well below what our review would normally catch, we may consider a partial or full refund at our sole discretion. This is not an entitlement, not automatic and requires you to raise the specific issues in writing within 7 days of delivery.

Nothing in this clause limits any right you have under the Australian Consumer Law or an equivalent statutory consumer guarantee in your own jurisdiction. Where a mandatory consumer guarantee applies and cannot be excluded, our liability is limited (at our option) to re-supplying the service or refunding the price you paid.

7.7 What we do not do

A bid pack is not legal advice, financial advice, procurement advice or a warranty that your tender will be shortlisted, awarded or successful. Award decisions rest with the issuing agency and depend on many factors outside our control (price, capability, competition, relationships, evaluator judgement).

8. Consulting engagements and other services

Consulting engagements (Sales Management Support, Bid Support, Sustainability Reporting and other services) are governed by a separate written engagement letter or statement of work. These website terms do not create a consulting relationship on their own.

9. International visitors

Our website is operated from Australia and directed globally. If you access it from another jurisdiction, you do so on your own initiative and are responsible for compliance with local law. Where mandatory consumer, privacy or data-protection laws apply to you (for example the Australian Consumer Law, the EU / UK GDPR, or the California Consumer Privacy Act), those laws prevail over any inconsistent provision in these terms.

10. Governing law

These terms are governed by the laws of Western Australia, Australia. You submit to the non-exclusive jurisdiction of its courts.

11. Changes

We may update these terms from time to time. The "last updated" date at the top reflects the most recent revision. Continued use of the website (or ordering any service) after changes constitutes acceptance of the revised terms.

12. Contact

Questions about these terms? Please use our contact form.